Privacy Policy

DATA PROTECTION STATEMENT

1) INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1
We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when you use our website. Personal data is all data with which you can be personally identified.

1.2
The controller for data processing on this website, within the meaning of the General Data Protection Regulation (GDPR), is Untitled Amsterdam. The controller for the processing of personal data is the natural or legal person who, alone or jointly with others, determines the purposes and means of processing personal data.

1.3
For security reasons and to protect the transmission of personal data and other confidential information (e.g. orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string “https://” and the lock symbol in the address bar of your browser.

2) DATA COLLECTION WHEN YOU VISIT OUR WEBSITE

If you use our website for information purposes only – that is, if you do not register or otherwise send information to us – we only collect the data that your browser automatically sends to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary to display the website to you:

  • The pages you visit
  • Date and time of access
  • Amount of data sent in bytes
  • Source/reference from which you reached the page
  • Browser used
  • Operating system used
  • IP address used (if applicable: in anonymized form)

The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in improving the stability and functionality of our website. The data will not be passed on to third parties or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

3) COOKIES

In order to make your visit to our website pleasant and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some cookies are deleted after the end of the browser session (so-called session cookies), while other cookies remain on your end device (permanent cookies) and enable us or our partner companies to recognize your browser on your next visit. If cookies are set, we collect and process certain user information, such as browser and location data and IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie in question.

In some cases, cookies are used to simplify the ordering process by saving settings (e.g. remembering the contents of a virtual shopping cart for a later visit to the website). If the cookies we use also process personal data, the processing takes place in accordance with Art. 6 para. 1 lit. b GDPR for the performance of a contract, or on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR to ensure the optimal functionality of the website and a customer-friendly design of your website visit.

We may work with advertising partners who help us make our website more attractive to you. For this purpose, cookies from partner companies (third-party cookies) may be stored on your device when you visit our website. If we work with these advertising partners, we will inform you about the use of such cookies and the scope of the information collected separately.

You can set your browser to inform you about the placement of cookies and to decide individually whether to accept them or exclude them for certain cases. Each browser manages cookie settings in its own way; please consult the help menu of your browser for this. You will find the following links for this:

If you do not accept cookies, the functionality of our website may be limited.

4) CONTACT US

When you contact us (e.g. via a contact form or by e-mail), personal data is collected. The exact data collected can be seen from the respective contact form. This data is used exclusively to answer your request or to contact you and for the associated technical administration. The legal basis for processing this data is our legitimate interest in responding to your request, in accordance with Art. 6 para. 1 lit. f GDPR. If your contact is aimed at concluding a contract, Art. 6 para. 1 lit. b GDPR also applies as an additional legal basis. Your data will be deleted after your request has been finally processed, unless a statutory retention obligation requires otherwise.

5) DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT PROCESSING

In accordance with Art. 6 para. 1 lit. b GDPR, personal data is collected and processed when you provide it to us for the execution of a contract or when opening a customer account. Which data is collected can be seen from the respective input forms. It is possible to delete your customer account at any time; you can do this by sending a message to the above-mentioned address of the responsible person. We store and use the data provided by you for the execution of the contract. After complete execution of the contract or after deletion of your customer account, your data will be stored in accordance with the tax and commercial retention periods prescribed by the Tax and Commercial Code and then routinely deleted, unless you have expressly consented to further use of your data or we reserve the right to use your data further. We will inform you about this in this declaration.

6) USE OF YOUR DATA FOR DIRECT ADVERTISING

6.1 Subscription to our email newsletter
If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. Only your e-mail address is required to send the newsletter; the provision of other data is voluntary and is used to address you personally. We use a double opt-in procedure, which means that you will only receive the newsletter if you have expressly confirmed that you agree to the dispatch. You will then receive a confirmation e-mail in which you are asked to confirm via a corresponding link that you wish to receive newsletters in the future. By clicking on this confirmation link, you give us permission to use your personal data in accordance with Art. 6 para. 1 lit. a GDPR. When you register for the newsletter, we also store your IP address as well as the date and time of registration in order to prevent possible misuse of your e-mail address. The data collected will be used exclusively for sending the newsletter. You can unsubscribe at any time via the link in the newsletter or by sending a message to the controller named in this declaration. After unsubscribing, your email address will be immediately removed from our distribution list, unless you have given explicit permission for further use of your data or we reserve the right to use your data for other purposes.

6.2 Sending the email newsletter to existing customers
If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers for similar products from our range without requiring separate consent. This processing takes place exclusively on the basis of our legitimate interest in personalized direct advertising, in accordance with Art. 6 para. 1 lit. f GDPR. If you have objected to the use of your e-mail address for this purpose, we will no longer send you e-mails. You have the right to object to this use at any time by sending a message to the controller named in this declaration; only the normal transmission costs will be charged for this. Upon receipt of your objection, the use of your e-mail address for advertising purposes will be stopped immediately.

7) DATA PROCESSING FOR ORDER PROCESSING

7.1
The personal data collected by us will be passed on to the transport company responsible for the delivery, if necessary for the delivery of the goods. Your payment data will be passed on to the respective credit institution for the processing of the payment, if this is necessary for the payment processing. If payment service providers are used, we will provide explicit information about this. The legal basis for this data transfer is Art. 6 para. 1 lit. b GDPR.

7.2 Use of payment service providers

  • PayPal
    When paying via PayPal, credit card via PayPal, direct debit via PayPal or – if offered – 'purchase on account' or 'payment by instalments' via PayPal, your payment data will be passed on to PayPal (Europe) Sarl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”) as part of payment processing. The transfer takes place in accordance with Art. 6 para. 1 lit. b GDPR and only to the extent necessary for payment processing.
    PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - 'purchase on account' or 'payment by instalments'. If necessary, your payment data will be processed in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your solvency. The result of this credit check, with regard to the statistical probability of non-payment, is used by PayPal to decide on the provision of the respective payment method. The credit report can contain score values ​​based on a scientifically recognized mathematical-statistical procedure, in which, among other things, your address data is included.
    Further information on data protection, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full .
    You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may continue to be authorized to process your personal data if this is necessary for the contractual processing of payments.

  • SOFORT
    If you select the payment method “SOFORT”, the payment will be processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “SOFORT”), to whom we provide your information and data about your order during the ordering process, in accordance with Art. 6 para. 1 lit. b GDPR. SOFORT GmbH is part of the Klarna Group (Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden). Your data will be passed on exclusively for the purpose of payment processing with SOFORT and only to the extent necessary for this purpose.
    You can find more information about SOFORT's privacy policy at: https://www.klarna.com/sofort/datenschutz .

8) CONTACT US FOR THE APPRECIATION REMINDER

We use your email address as a one-time reminder to ask you to leave a review of your order, for the rating system we use, provided that you have given your express consent during or after your order, in accordance with Art. 6 para. 1 lit. a GDPR. You can revoke your consent at any time by sending a message to the data controller.

9) USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 Facebook plugins with Shariff solution
Our website uses social plugins from the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA (hereinafter “Facebook”).
In order to better protect your data when you visit our website, these buttons are not fully integrated into the page as plugins, but only as an HTML link. As a result, when you open a page that contains such buttons, no connection is made to the Facebook servers. When you click on the button, a new browser window opens and you are redirected to the Facebook page, where you can use the plugin (if necessary after entering your login data).
Facebook Inc., based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
The purpose and scope of the data collection, the further processing and use of the data by Facebook, as well as your rights and setting options for the protection of your privacy, can be found in Facebook's data protection information: https://www.facebook.com/policy.php .

9.2 Google+ plugins as Shariff solution
Our website uses social plugins from the social network Google+, which is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).
In order to better protect your data when you visit our website, these buttons are not fully integrated as plugins, but only via an HTML link. As a result, when you open a page that contains such buttons, no connection is established to the Google+ servers. When you click on the button, a new browser window opens and you are redirected to the Google+ page, where you can use the plugin (if necessary after entering your login data).
Google LLC, based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the applicable data protection level.
The purpose and scope of the data collection, the further processing and use of the data by Google, as well as your rights and setting options for the protection of your privacy, can be found in Google's privacy policy: https://www.google.com/intl/de/policies/privacy/ .

9.3 Instagram Plugin as Shariff Solution
Our website uses social plugins from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA (hereinafter “Instagram”).
In order to better protect your data when you visit our website, these buttons are not fully integrated as plugins, but only via an HTML link. As a result, when you open a page that contains such buttons, no connection is established to Instagram's servers. When you click on the button, a new browser window opens that redirects you to the Instagram page, where you can use the plugin (if necessary after entering your login data).
Instagram LLC, based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
The purpose and scope of data collection, the further processing and use of the data by Instagram, as well as your rights and setting options for the protection of your privacy, can be found in Instagram's privacy policy: https://help.instagram.com/155833707900388/ .

10) ONLINE MARKETING

10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google from the operator Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick”).
DoubleClick uses cookies to display ads relevant to users, improve campaign performance reports, and prevent a user from seeing the same ads multiple times. Google uses a cookie ID to track which ads are displayed in which browser and can thus prevent them from being displayed repeatedly. The processing is based on our legitimate interest in the optimal marketing of our website, in accordance with Art. 6 para. 1 lit. f GDPR.
In addition, DoubleClick can use cookie IDs to record so-called conversions, which are related to ad requests. This is the case, for example, when a user sees a DoubleClick ad and later uses the same browser to visit the advertiser's website and makes a purchase there. According to Google, DoubleClick cookies do not contain any personal information.
By using these marketing tools, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data that Google collects via this tool. We would therefore like to inform you that by integrating DoubleClick, Google receives information about which part of our website you have visited or which advertisement you have clicked on. If you are registered with a Google service, Google can associate your visit with your account. Even if you are not registered or have not logged in, there is a possibility that your IP address will be traced and stored by the provider.
If you wish to object to participation in this tracking process, you can disable cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com (more information: https://www.google.de/settings/ads ). You can also contact the Digital Advertising Alliance at www.aboutads.info for more information on setting cookies. Finally, you can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude them in certain cases. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
For more information about DoubleClick by Google's privacy policy, please visit: https://www.google.de/policies/privacy/ .

10.2 Use of Google AdWords conversion tracking
This website uses the online advertising program Google AdWords and, as part of this, the conversion tracking of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). We use Google AdWords to draw attention to our offers by means of advertisements on external websites. Based on the data from these advertising campaigns, we can determine the effectiveness of our advertising measures and we strive to show you relevant advertisements, so that our website becomes more attractive and advertising costs are calculated fairly.
The conversion cookie is set when a user clicks on a Google AdWords ad. These are small text files that are stored on your computer and expire after 30 days. If you visit certain pages of our website and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were directed to that page. Each Google AdWords customer receives a different cookie, which means that cookies cannot be tracked across different AdWords websites. The information collected with the conversion cookie is used exclusively to create conversion statistics for AdWords customers. These statistics include, for example, the total number of users who clicked on an ad and were redirected to a page with a conversion tracking tag, but do not contain any data that personally identifies users. If you do not want to participate in this tracking, you can disable it via your browser settings. We use Google AdWords on the basis of our legitimate interest in targeted advertising, in accordance with Art. 6 para. 1 lit. f GDPR.
Google LLC, based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
More information about Google's privacy policy can be found at: https://www.google.de/policies/privacy/ .
You can permanently disable cookies for advertising preferences by setting your browser accordingly or by installing the browser plug-in available at: https://www.google.com/settings/ads/plugin?hl=de .
Please note that certain functions of this website may not be available or may only function to a limited extent if you have deactivated the use of cookies.

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics
This website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how you use it and which parts of it you visit. The information generated by the cookies (including a shortened IP address) is usually transmitted to a Google server in the United States and stored there.
This website uses Google Analytics exclusively with the extension “_anonymizeIp()”, which ensures that your IP address is anonymized by shortening it, so that direct personal identification is excluded. This means that your IP address will be shortened within the EU or other signatory states of the EEA; only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened thereafter. In these exceptional cases, processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.
Google uses this information on our behalf to analyze your use of the website, compile reports on website activity and provide us with other services relating to website activity and internet usage. The IP address collected by Google Analytics will not be merged with other data from Google.
You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that this may limit the functionality of our website. You can also prevent the data generated by the cookie (including your IP address) from being passed on to Google by downloading the browser plug-in available at: https://tools.google.com/dlpage/gaoptout?hl=de .
Alternatively, you can click the following link to set an opt-out cookie that will prevent Google Analytics from collecting data in the future (this opt-out cookie only works in this browser and for this domain; if you delete your cookies, you will need to click this link again): Disable Google Analytics .
Google LLC, based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
This website also uses Google Analytics for cross-device analysis of visitor flows, carried out via a user ID. On the first visit, the user is assigned a unique, permanent and anonymized ID, which is used on all devices. This makes it possible to link interaction data from different devices and sessions to a single user. The user ID does not contain any personal data and is not transmitted to Google. You can stop the processing via the user ID at any time by deactivating Google Analytics on all your systems (e.g. in another browser or on your mobile device) using the browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=de .
More information about Universal Analytics can be found here: https://support.google.com/analytics/answer/2838718?hl=de&ref_topic=6010376 .

12) RETARGETING/ REMARKETING/ RECOMMENDATION ADVERTISING

Facebook Custom Audience via the pixel method
This website uses the “Facebook Pixel” from Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, United States (“Facebook”). If you have given your explicit consent, this can be used to track the behavior of users after they have seen or clicked on a Facebook ad. This method is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can optimize future advertising measures.
The collected data is anonymous to us, so that we cannot draw any conclusions about your identity. However, the data is stored and processed by Facebook, which makes a connection to your user profile possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook privacy policy .
You can allow Facebook and its partners to place advertisements on and outside of Facebook. For these purposes, a cookie may also be stored on your computer. This processing only takes place if you have given your express consent, in accordance with Art. 6, paragraph 1, sub a GDPR.
Consent to use the Facebook Pixel can only be given by users who are over the age of 13. If you are younger, we ask you to ask your legal guardian for permission.
Facebook Inc., based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
To block the use of cookies on your computer, you can set your internet browser so that no cookies are stored or delete cookies that have already been stored. Please note that disabling all cookies may result in limited functionality of our website. You can object to the use of cookies by third-party providers such as Facebook via the following website of the Digital Advertising Alliance: https://www.aboutads.info/choices/ .

Google AdWords Remarketing
Our website uses the functions of Google AdWords Remarketing, which allows us to advertise our website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in the browser of your terminal device, which automatically uses a pseudonymous cookie ID based on the pages you have visited. The processing is based on our legitimate interest in the optimal marketing of our website, in accordance with Art. 6 para. 1 lit. f GDPR.
Further data processing will only take place if you have given your consent to have your internet and app browsing history linked to your Google Account by Google, so that information from your Google Account is used to personalize ads that you view. If you are logged in to Google while visiting our website, Google will use your data together with that from Google Analytics to create target group lists for cross-device remarketing.
You can permanently disable the setting for advertising preferences cookies by downloading and installing the browser plug-in available at: https://www.google.com/settings/ads/onweb/ .
You can also contact the Digital Advertising Alliance at www.aboutads.info for more information about setting cookies.
Finally, you can set your browser so that you are informed about the placement of cookies and can decide individually to accept or exclude them. If you do not accept cookies, the functionality of our website may be limited.
Google LLC, based in the United States, is certified under the US-European Privacy Shield Agreement, which guarantees compliance with the data protection level applicable in the EU.
Further information about the data protection provisions regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/ .

13) RIGHTS OF THE DATA SUBJECT

13.1
The applicable data protection law grants you the following rights vis-à-vis the controller with regard to the processing of your personal data:

  • Right to information (Art. 15 GDPR): You have the right to information about your personal data processed by us, the purposes of the processing, the categories of data processed, the recipients (or categories of recipients) to whom your data have been or will be disclosed, the intended storage period (or the criteria for determining it), the existence of the right to rectification, erasure, restriction of processing, objection to processing and the right to lodge a complaint with a supervisory authority, as well as information on the origin of your data if they have not been collected from us, the existence of automated decision-making (including profiling) and, if applicable, meaningful information about the logic involved and the consequences of such processing, as well as your right to be informed of the safeguards in the event of transfer to third countries (Art. 46 GDPR).

  • Right to rectification (Art. 16 GDPR): You have the right to have incorrect data about you corrected and to have your incomplete data completed without undue delay.

  • Right to erasure (Art. 17 GDPR): You have the right to request the erasure of your personal data, provided that the requirements of Art. 17, paragraph 1 GDPR are met. However, this right does not apply if the processing is necessary for exercising the right of freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims.

  • Right to restriction of processing (Art. 18 GDPR): You have the right to request the restriction of the processing of your personal data, for example if you contest the accuracy of your data, if you request restriction instead of deletion, or if you have objected, as long as it is not clear whether our legitimate interests prevail.

  • Right to data portability (Art. 20 GDPR): You have the right to receive your personal data provided to us in a structured, commonly used and machine-readable format, or to transmit it to another controller, where technically feasible.

  • Right to withdraw consent (Art. 7 para. 3 GDPR): You have the right to withdraw your consent to the processing of your data at any time with effect for the future. The withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

  • Right to lodge a complaint (Art. 77 GDPR): If you consider that the processing of your personal data infringes the GDPR, you have the right – without prejudice to any other administrative or judicial remedy – to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement.

13.2 Right to object
If we process your personal data on the basis of our legitimate interest, you have the right to object to this processing at any time with effect for the future.
If you object, we will cease processing the data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, fundamental rights and freedoms, or if the processing is necessary for the establishment, exercise or defence of legal claims.
If your personal data is processed for direct marketing, you have the right to object to this processing at any time. You can exercise your objection as described above. In that case, we will stop processing your data for direct marketing purposes.

14) DURATION OF STORAGE OF PERSONAL DATA

The duration of the storage of your personal data is determined by the respective statutory retention periods (for example, the retention periods according to commercial and tax law). After expiry of these periods, the corresponding data is routinely deleted if it is no longer required for the fulfilment or execution of the contract and if we no longer have a legitimate interest in further storage.